5 Key Questions to Ask When Analyzing Change Activity

The Change Activity insight helps you understand how knowledge is being created, reviewed, and maintained across your organization. By combining trends over time, contributor performance, and a detailed activity log, this insight supports stronger governance, better decision-making, and audit readiness. 

Use the questions below to turn change data into action.  

1  Are we making changes consistently over time? 

Why it matters: 

Consistent change activity indicates healthy knowledge maintenance. Long gaps may signal outdated content, while sudden spikes can point to reactive or unstable processes. 

What to do: 

• Review the Changes over time chart to identify patterns across weeks or months. 
• Validate that updates align with known business cycles (policy updates, launches, compliance changes). 
• Investigate prolonged inactivity to identify flows that may need review or ownership. 

2  Are change requests moving efficiently through approval? 

Why it matters: 

Delays or drop-offs between submission and approval can slow down critical updates and introduce compliance risk. 

What to do: 

• Compare volumes of Submitted for Approval, Approved, Declined, and Requested Changes events. 
• Look for large gaps that suggest review bottlenecks. 
• Adjust approval capacity, clarify expectations, or rebalance reviewer workload where needed. 

3  Who is contributing the most — and how strong is the quality of their changes? 

Why it matters: 

High activity alone doesn’t equal high impact. Approval rate helps distinguish frequent contributors from effective ones. 

What to do: 

• Use the Change Requests Submitted Leaderboard to identify top contributors. 
• Compare submission volume with approval rates to assess quality. 
• Recognize high-quality contributors and provide coaching where approval rates are consistently low. 

4  Are changes properly authorized and traceable? 

Why it matters: 

Clear, auditable records of change activity are essential for governance, accountability, and compliance confidence. 

What to do: 

• Review the Change Activity Log to trace each request from creation through approval or cancellation. 
• Confirm that approvals are happening consistently and by the appropriate users. 
• Use the log during audits to quickly demonstrate who did what — and when — without manual tracking. 

5  What should we improve next based on this data? 

Why it matters: 

The value of change activity data comes from the actions it drives — not just visibility. 

What to do: 

• Use trends to prioritize which flows, teams, or contributors need attention. 
• Identify patterns of rework, frequent declines, or stalled approvals and address root causes. 
• Turn insights into concrete actions: recognition, training, process refinement, or content cleanup. 

Change Activity isn’t just about tracking edits — it’s about ensuring your knowledge stays accurate, governed, and trusted. Revisit these questions regularly to maintain strong content health and confidence in your change management process. 

Need help interpreting your report or planning next steps? Reach out to our support team, or explore our other articles on flow optimization and content governance.