Change Activity Insight (Beta)

Overview

The Change Activity insight helps you visualize how your organization’s flows are being updated over time, which users are submitting the most change requests and their approval rate, as well as a detailed log of change request activity. It highlights the volume and type of change management activity taking place in Procedureflow, giving you a high-level view of how knowledge is evolving across your workspace.

What this report shows

Changes over time graph

This report displays a stacked bar chart of change activity events for a selected time range and entry point. Every change activity event is included in the chart regardless of the current status of the change request.

Each bar represents the total number of change events per day (or per month, depending on your selected interval).

The following event types are currently included:

• Created – New change requests created during the selected period.
• Submitted for Approval – Change requests submitted for approval.
• Approved – Change requests approved and published.
• Cancelled Approval – Approvals that were withdrawn by the submitter.
• Declined – Change requests that were not approved.
• Requested Changes – Feedback provided that requires additional edits before approval.

You can adjust the date range and granularity (e.g., daily, monthly) to explore different activity windows.

Change requests submitted leaderboard

Below the bar chart is a leaderboard tracking the top 20 contributing users' change requests submitted and their approval rate within the selected date range.

Note   Approval rate is the percentage of unique change requests a member submitted during the selected date range that have been approved to date. Approval may occur outside the selected period.

Change activity log

At the bottom of the page is a detailed log of change activity for full audit visibility. It includes the user, the action they took, and the flow affected (where applicable). These include links to view the changes.

Exporting the activity data

You can export the data shown in the log. The export includes the total number of results stated at the bottom, even if they're on multiple pages—however, the maximum export size is 100,000 rows, so you should apply or change the filters to focus the results within that limit.

Click Export CSV. Since exports may be large, you will receive an email with a link to download a zipped CSV.  

Tip  Timestamps are displayed in UTC, so you may want to convert to your local time.

Why it’s important

Change activity provides a quick pulse on how actively your knowledge base is being maintained. Monitoring these trends helps you:

• Understand whether process documentation is being kept up to date.
• Identify periods of high or low update activity.
• Spot potential bottlenecks in the approval workflow.
• Meet audit and compliance requirements without manual tracking.
• Recognize and reward contributors that are submitting quality change requests, keeping your process content up-to-date.

By visualizing this information, teams can better plan their updates, ensure content remains relevant, and maintain overall knowledge health.

Insights you can draw from this report

• Consistency of updates:  Regular activity suggests healthy engagement with your content.
• Spikes in “Submitted for Approval” or “Declined” events:  May indicate review bottlenecks or quality issues.
• Low overall activity:  Could signal that process documentation isn’t being maintained as frequently as expected.
• Who is contributing, and how:  Drives ownership, improves content quality, and boosts platform adoption.

Dive deeper with these 5 key questions to ask yourself when analyzing change activity.