Contact Info and SLA
- Call: 1-888-827-3918
- Email: firstname.lastname@example.org
- View our status and uptime
- Give feedback or suggest an idea
Our business hours are Monday-Friday 7:30am - 3:30pm EST.
- Severity 1 - ProcedureFlow is unavailable or data integrity issues affecting all users. There is no known workaround.
- Severity 2 - ProcedureFlow performance is severely affected for most users. There is a workaround, but it is not reasonable in the long term.
- Severity 3 - Bug with the software affecting a limited amount of users. There is a reasonable workaround.
- Severity 4 - Product training and feature requests.
Initial Response Times
- Severity 1 - 1 hour or less
- Severity 2 - 4 business hours
- Severity 3 - 24 hours
- Severity 4 - 24 hours
After Hours Support
We currently provide 24/7 support for all Severity 1 issues. To receive after hours help, you must call us (1-888-827-3918). Severity 2, 3 and 4 are handled during business hours.