Making a Change Request Confidential

If the details and discussions around a change request are sensitive, and sharing them could breach privacy policies, you can mark them as confidential. When a change request is marked as confidential, you can update and communicate with necessary team members without worrying about exposure. Only the assignee and users with Approver or Admin role can see the changes and comments. Even after publishing the changes, the related comments remain private (unless the Confidential checkbox is cleared).

To mark a new change request as confidential

1. Start a new change request.

2. Select the Confidential checkbox.

   

3. Click Start change request + edit flow.

A flag on the change request and in the change requests list identifies that it is marked as Confidential:

To modify the confidential state of an existing change request

1. Open the change request.

2. Click the three dots at the top right and choose Edit change request.

   

3. Select or deselect the Confidential checkbox.

   

4. Click Update change request.